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Return Policy
Return Policy
At FtrendCloth.com, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a hassle-free return process to ensure a smooth shopping experience. Please review our return policy below for details on how to initiate a return and the conditions that apply.
1. Eligibility for Returns
To qualify for a return, please ensure the following conditions are met:
- The item must be unused, unworn, and in its original condition with all tags and packaging intact.
- Returns must be initiated within 30 days of receiving your order.
- Items marked as final sale, personalized, or undergarments cannot be returned or exchanged.
2. How to Initiate a Return
If you need to return an item, follow these steps:
1. Contact Us – Email our customer support team with your order number and reason for return.
2. Receive Return Authorization – We will provide you with a return authorization and instructions on how to send your item back.
3. Ship the Item – Securely package the item and send it to the provided return address using a trackable shipping method.
4. Refund Processing – Once we receive and inspect the item, we will process your refund within 5-7 business days.
3. Refunds & Processing
- Refunds will be issued to the original payment method used for the purchase.
- Shipping fees are non-refundable, unless the return is due to a mistake on our part or a defective item.
- If you received a damaged or incorrect item, please contact us immediately, and we will arrange a replacement or full refund at no additional cost.
4. Exchanges
- If you would like to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
- Exchanges are subject to product availability.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we cannot be responsible for lost or undelivered returns.
6. Cancellations & Order Modifications
- Orders can only be modified or canceled within 24 hours of placement. Once the order has been processed and shipped, cancellations will not be possible.
7. Contact Us
If you have any questions about our return policy or need assistance with a return, feel free to reach out to our support team.
We appreciate your trust in FtrendCloth.com and are committed to providing you with a seamless shopping experience!